Petit Amélie
A nursery and children's furniture brand with a strong point of view, and a website that was not carrying it.
e-commerce
ZaplacRecepte.pl
A medical payment service whose hardest user is a patient under pressure, often elderly, sometimes unwell.
Healthcare payment service
The situation
ZaplacRecepte.pl lets patients reach doctors, save time and handle prescriptions more securely. The people who need it most are frequently the least comfortable with digital services.
The original service asked a stressed, unwell person to learn an interface. That is the wrong ask, and the failure mode is silent: the patient simply gives up.
What we did
- UX research to understand the target group's real needs — in this case, comprehension under pressure rather than speed.
- Low-fidelity wireframes to test the structure before committing to visual design, then adjusting the style to what users could actually follow.
- Rebuilt the flows around the two moments that matter: reaching a doctor, and completing payment.
What changed
A service organised around the patient's state of mind, where the security of the process is visible rather than explained — which is what makes it usable by the people least able to tolerate ambiguity.
Selected work
Screens from the project
Design and build delivered by e-ux.pro. Process artefacts (wireframes, flows, lo-fi) are shown where they explain the work.
Similar problem?
Tell us where your customers are getting stuck.
The first conversation is about the problem, not a package.
More work
Other projects
BIMEB
A B2C store for furniture-making materials where the customer had to make too many decisions before they could buy.
Biuromax
A printer rental portal where a good service was buried under a site that made people work to find it.